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Merchant onboarding

Scalable solutions for streamlined merchant onboarding

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01
Guaranteeing a hassle-free onboarding experience.

About the customer

A comprehensive digital solution for quick and effective merchant onboarding

Mswipe, a leading Indian fintech, provides POS solutions for SMEs to accept digital payments. To simplify and accelerate merchant registration, they introduced the Merchant Onboarding App which eases the transition to digital payments and provides business support.

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Challenges

Buidling a frictionless platform with scalability

Developing the app faced several challenges including integration with various external services (government KYC database and payment gateways) required for verification and completion of the onboarding process. Designing an intuitive interface for a diverse range of merchants, while maintaining simplicity and functionality, was another key challenge. Additionally, seamless integration with MSwipe’s existing systems and ensuring the app could scale effectively to handle increasing merchant registrations required careful planning and robust technology.

  • 01 The traditional method of merchant onboarding is not only complex but also prone to human errors and time-consuming processes.
  • 02 The merchant onboarding app provides a secure digital platform using which merchants can easily enroll themselves without any delay.
  • 03 It facilitates an automated, scalable, and efficient boarding process to onboard merchants quickly and accurately while minimizing costs and compliance risks.
Psych X86
Psych X86

Core capabilities of the merchant onboarding platform

Streamlined onboarding process

The app utilizes Optical Character Recognition (OCR) to automatically extract and validate data from uploaded documents such as PAN cards, Aadhar cards, and other essential business documents. This approach reduces manual data entry and the risk of errors, ensuring that the merchant documents are not forged and thoroughly verified by Account Aggregators.

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Enhance user experience

The app features a meticulously designed user interface with clear step-by-step guidance that significantly enhances the onboarding experience. Each step includes interactive elements such as clickable icons, progress indicators and tooltips to provide users with immediate relevant information. This approach ensures a smooth and swift onboarding process.

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    Integration with existing systems

    Through SOA (service-oriented architecture), different services (document management, compliance check and user authentication) can communicate with each other efficiently. This architecture facilitates seamless data exchange between systems, ensuring the onboarding process is uninterrupted and cohesive.

    Scalability and performance

    The app is optimized for efficiently processing multiple onboarding requests simultaneously without compromising speed or accuracy. Its reliable infrastructure handles high volumes with no delays or downtime, guaranteeing a smooth onboarding experience. Further, with low latency and built-in redundancy, merchants can onboard seamlessly without delays or interruptions.

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    Psych X86

    Enhance user experience

    The app features a meticulously designed user interface with clear step-by-step guidance that significantly enhances the onboarding experience. Each step includes interactive elements such as clickable icons, progress indicators and tooltips to provide users with immediate relevant information. This approach ensures a smooth and swift onboarding process.

      Psych X86
      Psych X86

      Integration with existing systems

      Through SOA (service-oriented architecture), different services (document management, compliance check and user authentication) can communicate with each other efficiently. This architecture facilitates seamless data exchange between systems, ensuring the onboarding process is uninterrupted and cohesive.

      Scalability and performance

      The app is optimized for efficiently processing multiple onboarding requests simultaneously without compromising speed or accuracy. Its reliable infrastructure handles high volumes with no delays or downtime, guaranteeing a smooth onboarding experience. Further, with low latency and built-in redundancy, merchants can onboard seamlessly without delays or interruptions.

      Psych X86
      Psych X86
      Psych X86
      Psych X86

      More work

      Psych X86
      01
      HCL Technologies is a top global IT services company offering various services such as software development, infrastructure management, and business process outsourcing.

      Know more

      02
      Mswipe is India's most successful fintech company providing POS solutions for all types of payment acceptance - cards, wallets, mobile payment apps and bank apps, contactless and QR payments.

      Know more

      03

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